Your rights accessing care and support

You have the right to care and support

Everyone in Scotland has the right to access NHS healthcare that is free at the point of use. As a veteran, you are entitled to the same high standard of care as anyone else, with additional support available to reflect the unique experiences that come from military service.

This includes:

• Mental health care, including specialist services where available
• GP services, hospital care, and referrals to specialist treatment
• Access to social care and community-based wellbeing support
• Priority treatment for conditions related to your time in service (where clinically appropriate)

You do not need to have served in combat or been injured during service to qualify for veteran support.

What ‘priority treatment’ means

If you have a health condition that is believed to be linked to your time in the Armed Forces, you may be eligible for priority treatment on the NHS. This applies to both physical and mental health needs.

Priority treatment does not guarantee that you will be seen before everyone else in all situations. However, your service-related condition should be considered when decisions are made about your care. Clinical need will always be the main factor, but your status as a veteran should be part of that discussion.

If you believe your health issue is related to your service, let your GP or healthcare provider know. They can help ensure your circumstances are fully considered.

Advocacy support for veterans

Sometimes it can feel difficult to speak up, understand your rights, or navigate complex systems. Advocacy services can help make your voice heard.

Veterans in Scotland can access independent advocacy support, which can:

• Help you understand your rights and options
• Support you at appointments or meetings
• Speak on your behalf if you need help to express your views
• Assist with health, social care, housing, or benefits issues

Advocacy workers are there to represent your wishes, not to give advice or make decisions for you. This support can be especially helpful if you’re facing barriers to care or feel overwhelmed by the process.

To find advocacy support in your area, contact your local health and social care partnership, or speak to one of the organisations in our Find Support services directory.

Support is for families too

Families and carers play a vital role in the wellbeing of veterans. While the NHS does not offer priority treatment for family members, you are still entitled to the same care, support, and respect as everyone else.

Many services supported through the Alliance, including mental health support, peer networks, and wellbeing resources, are also available to families and loved ones.

Your information and your rights

Your personal health information is protected by law. You have the right to:

• Access your own medical records
• Be involved in decisions about your care
• Request a second opinion
• Be treated with dignity, compassion, and respect

If you feel your rights have not been respected, you can raise concerns through the NHS feedback and complaints system. You can do this directly or with support from organisations like the Patient Advice and Support Service (PASS).

Veteran-friendly GP practices

Some GP surgeries in Scotland are officially recognised as Veteran Friendly. These practices:

• Identify and code veteran patients in their system
• Understand the specific challenges veterans may face
• Are equipped to refer you to appropriate support

Ask your GP surgery if they are a Veteran Friendly Practice, or visit NHS Inform – Health Rights for Veterans for more information.

Need help right now?

If you’re in distress or need urgent help, support is always available. Visit our Get Help Now page or contact:

• NHS 24: 111
• Combat Stress Helpline: 0800 138 1619
• Samaritans: 116 123